Dering Hall, the premier digital publishing and content marketing system for the high-end interior design and home furnishings industry, is seeking a Customer Experience/Editorial Coordinator to join immediately. The full-time role, based in the company’s Manhattan office, is an exciting opportunity to be at the center of the digital transformation occurring within the interior design community.
If you know a candidate who is interested in applying for this full-time job opportunity, please e-mail Sarah Banerjee at firstname.lastname@example.org with a cover letter and resume.
Customer Experience Duties:
- Assist with general support channels, including phone, email, and customer product inquiries, for Dering Hall site visitors
- Contribute to managing our interior design trade program, reviewing applications and growing membership through outreach
- Serve as an expert on Dering Hall features and functionality; support new features as they launch
- Work effectively and efficiently with users who have varying degrees of product and technical proficiency, prioritizing and driving resolution of escalated user issues
- Stay abreast of interior design trends to help brainstorm fresh story ideas that resonate with high-end design professionals
- Willingness to write for Dering Hall’s Journal editorial section as needed
- Assist with the production of editorial content, including photo slideshows, in content management system
- Ability to identify content that can work well on social media
- Passion for interior design
- Excellent written and verbal communication skills, with an outgoing and friendly customer-facing demeanor
- Experience using various channels for delivering customer support, including phone, email, live chat, and screen sharing presentations
- Excellent computer and technical skills, including experience with Salesforce, Microsoft Office, Google Suite and content management systems
- An inclination to innovate; constantly seeking ways to improve processes and team collaboration
- 1-2 years of experience in customer service/editorial environment, with demonstrable interest in interior design
About Dering Hall
We are the premier digital publishing and content marketing system for the high-end interior design and home furnishings industry. A curated resource for discerning consumers and design professionals, we provide insider access to thousands of luxury design products, as well as inspirational design content in one easy-to-navigate place.